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Privacy Policy

We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.

Effective: January 1, 2026 Last Updated: March 2026 Version 2.1
Summary: Sanrank ("we", "us", "our") respects your privacy. We collect only what we need, never sell your data, and give you control over your information. Read on for the full details.

01 Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website and services.

Information You Provide

  • Contact information: Name, email address, phone number, and company name when you fill out our contact or audit request forms.
  • Communication data: Messages, emails, and any content you send us directly.
  • Payment information: Billing address and payment details when you purchase our services (processed securely via our payment provider — we do not store card numbers).
  • Account information: Username and password if you create an account on our client portal.

Information Collected Automatically

  • Usage data: Pages visited, time spent on pages, links clicked, and referring URLs.
  • Device information: Browser type, operating system, device type, and screen resolution.
  • IP address and location: Approximate geographic location derived from your IP address.
  • Cookies and tracking technologies: See Section 4 for full details.
Data TypeSourcePurpose
Name & EmailContact formsResponding to enquiries
Phone NumberContact formsDirect communication
Website URLAudit request formsPerforming SEO audits
IP AddressAutomatic (server)Security & fraud prevention
Analytics dataGoogle AnalyticsWebsite improvement
Cookie dataBrowserPreferences & performance

02 How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries, requests, and provide customer support.
  • To deliver and improve our SEO and digital marketing services.
  • To send service-related communications including project updates and reports.
  • To send marketing communications where you have provided consent (you can opt-out at any time).
  • To analyse website usage and improve our website and offerings.
  • To detect, prevent, and address technical issues and fraudulent activity.
  • To comply with legal obligations and enforce our terms of service.
Legal Basis (GDPR): We process your data under the following legal bases: contractual necessity (to deliver services you requested), legitimate interests (analytics and security), your consent (marketing emails), and legal obligation (compliance requirements).

03 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers who assist us in operating our business. These partners are bound by strict data protection agreements and may only process your data as instructed by us:

  • Google Analytics / Google Workspace — website analytics and business communications.
  • Payment processors — to handle billing securely.
  • Email marketing platforms — to send newsletters and service updates (only with your consent).
  • CRM software — to manage client relationships and project delivery.
  • Hosting providers — to store website data securely.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Sanrank, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred. We will notify you via email and/or prominent notice on our website before your data becomes subject to a different privacy policy.

04 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Cookie TypePurposeDuration
EssentialRequired for the website to function (session management, security)Session
AnalyticsGoogle Analytics — understand how visitors use our siteUp to 2 years
PreferencesRemember your settings and preferences1 year
MarketingTrack conversions and display relevant ads (only with consent)Up to 90 days

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set.

Google Analytics: This website uses Google Analytics (GA4) with Tracking ID G-Y52SJX0G92. Google Analytics collects anonymised usage data to help us understand visitor behaviour. You can opt out via Google's opt-out tool.

05 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Contact enquiries: 3 years from date of last contact.
  • Client project data: 7 years for tax and legal compliance.
  • Analytics data: Up to 26 months (Google Analytics default).
  • Marketing preferences: Until you unsubscribe or request deletion.
  • Cookie data: As specified in Section 4 above.

When we no longer need your data, we will securely delete or anonymise it.

06 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restriction: Request that we limit how we process your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@sanrank.com. We will respond within 30 days. We may need to verify your identity before processing your request.

07 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption for all data transmission (HTTPS).
  • Secure password hashing and storage.
  • Regular security audits and vulnerability assessments.
  • Access controls ensuring staff only access data necessary for their role.
  • Secure data centres with physical access controls.
Data Breach: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate supervisory authority within 72 hours of becoming aware of the breach, as required by law.

08 Third-Party Services

Our website may contain links to third-party websites and integrates with third-party tools. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

Key third-party services we use include Google Analytics, Google Workspace, payment processors, and social media platforms. Each of these services has their own privacy policy governing their data use.

09 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it. If you believe we may have collected information from a child, please contact us immediately at hello@sanrank.com.

10 International Data Transfers

Sanrank is based in India. If you are accessing our services from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Notify existing clients via email for significant changes.
  • Display a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Data Privacy Team

We take privacy seriously and aim to respond to all requests within 30 days.

📧 hello@sanrank.com
📞 +1 (800) 555-0100
📍 Sanrank, India